Frequently Asked Questions
Quick answers about ordering, pick up and dining in.
How do I order online?
Browse our menu, tap Add on anything you like and choose your options and extras. When you're ready, open your cart, choose dine in or pick up, pick a date and time, and pay securely online.
How far ahead can I order?
You can order for any available time in the next 7 days. Same-day orders need at least 20 minutes' notice so we can have everything fresh and ready.
What payment methods do you accept online?
Card, Apple Pay and Google Pay, processed securely by Stripe. We never see or store your card details.
What are your opening hours?
- Monday
- 5:30 am – 3:00 pm
- Tuesday
- 5:30 am – 3:00 pm
- Wednesday
- 5:30 am – 3:00 pm
- Thursday
- 5:30 am – 3:00 pm
- Friday
- 5:30 am – 3:00 pm
- Saturday
- 6:00 am – 2:00 pm
- Sunday
- 7:00 am – 1:00 pm
Do you charge extra on public holidays?
Yes — 15% surcharge on public holidays will apply.
Can I change or cancel my order?
Yes — open My Orders and choose Cancel order up to 12 hours before your pick-up or dine-in time (before we start preparing it). You'll get a full refund to your card. Closer to the time, or to change an order, call us on (07) 4926 8900.
Where are you?
3/315 Farm Street, Norman Gardens, QLD 4701. Get directions.
Still have a question? Email rockhamptonwholesalebakehouse@gmail.com or call (07) 4926 8900.